AKOEARTH brand owned & marketed by DEBNATH MARKETING is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a purchase, sign up for newsletters, or interact with our brand in any way.
By using our services, you agree to the practices described in this Privacy Policy.
- Information We Collect
We may collect the following categories of information:
1.1 Personal Information
We may collect certain personal details that help us process your orders and provide a seamless experience. This includes your name, phone number, email address, and billing or shipping address. In some cases, we may also request optional information such as age or gender to personalize recommendations, as well as any profile or account information you choose to provide when registering on our website.
1.2 Payment Information
Collected securely by trusted third-party payment processors:
- UPI, bank details, card details, wallets
(We do not store or access your complete payment/card details.)
1.3 Technical & Usage Data
In addition to personal information, we automatically collect technical data related to how you interact with our website. This may include your IP address, device and browser type, cookies, pages you visit, the date and time of your visit, and your overall clickstream or browsing behavior. These insights help us improve site performance, enhance user experience, and deliver more relevant content.
1.4 Marketing & Communication Data
- Newsletter sign-ups
- Feedback, reviews, survey responses
- Customer support queries
- How We Use Your Information
We use your data to provide better service, including:
2.1 Order Processing
- Fulfil, track, and deliver your order
- Send order confirmations and updates
2.2 Customer Support
- Respond to inquiries, complaints, and requests
- Provide after-sales support
2.3 Improving User Experience
- Analyze website performance
- Personalize your shopping experience
2.4 Marketing & Communication
- Send promotional offers, product updates & newsletters
- Notify you about new launches and discounts
(You may opt out at any time.)
2.5 Legal & Security Purposes
- Prevent fraud
- Ensure compliance with Indian laws
- Protect against unauthorized activities
- Sharing Your Information
We do not sell, trade, or rent your personal information.
We may share your data only with:
3.1 Trusted Third-Party Partners
- Payment gateways (Razorpay, Paytm, etc.)
- Courier/logistics partners
- Email/SMS service providers
- Website hosting or analytics tools
These partners have their own security standards and cannot use your data for their own marketing.
3.2 Legal Requirements
We may disclose information if required by:
- Law enforcement
- Court order
- Regulatory authorities
- Cookies & Tracking Technologies
We use cookies to:
- Remember your preferences
- Improve site performance
- Deliver personalised product suggestions
You can disable cookies from your browser settings, but some features may not work.
- Data Security
We take all reasonable measures to secure your information:
- SSL encryption
- Secure hosting
- Restricted access to personal data
- Regular security audits
However, no method is 100% secure. We cannot guarantee absolute security.
- Your Rights (India)
As a user, you have the right to:
- Access your personal data
- Request corrections/updates
- Request deletion (where applicable)
- Opt out of marketing communication
- Withdraw consent anytime
- File a complaint regarding misuse
To exercise any of these rights, email us at [your support email].
- Children’s Privacy
AKOEARTH does not knowingly collect information from children under 13.
If you believe a minor has provided data, contact us for removal.
- Data Retention
We retain your information only for:
- As long as your account is active
- As long as required to fulfil orders
- As required for legal compliance and audits
After this, we securely delete or anonymize your data.
- Third-Party Links
Our site may contain links to other websites.
We are not responsible for the privacy policies or practices of external sites.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be posted on our website with a revised date.
- How to Contact Us
For questions, concerns, or requests regarding your privacy, contact us at:
AKOEARTH
Email: help@akoearth.com
Whatsapp: +91 8910949214
Registered Address: 26/J,D.ROAD, SALT LAKE CITY, SECTOR 1, KOLKATA – 700064
Postal Address : AD-157, RABINDRAPALLY, KESTOPUR. KOLKATA – 700101
